Privacy Policy

1. Introduction

Cendric ("we", "us", "our") is committed to handling your personal information with care and transparency. This Privacy Policy explains what data we collect, how we use it, and what rights you have in relation to it. It applies to all participants in Cendric workshops, sessions, and the Cornerstone Membership, as well as visitors to our website at cendriced.world.

Our business address is 73 Chang Klan Road, Chang Khlan, Chiang Mai 50100, Thailand. For data-related questions, please contact: [email protected].

2. Data We Collect

We collect the following categories of personal data:

• Identity and contact data: name, email address, and phone number (provided via our enquiry form or at session registration).
• Booking and participation data: which workshops or sessions you have registered for or attended, and membership status.
• Communication data: messages you send us by email or contact form.
• Website usage data: IP address, browser type, pages visited, and time spent — collected via cookies and analytics tools when you consent.

We do not collect sensitive personal data (such as financial account details, health records, or identity documents) through our website or sessions. Our workshops are general education; we do not record family-specific decisions or situations during sessions.

3. How We Use Your Data

• To respond to your enquiries and book you into sessions.
• To deliver workshop and membership services you have signed up for.
• To send session reminders and relevant educational updates (you can unsubscribe at any time).
• To improve our website and session content using anonymised analytics.
• To comply with applicable legal obligations under Thai law.

Legal basis: We process your data on the basis of your consent (for optional cookies and marketing communications), performance of a contract or pre-contractual steps (for bookings), and legitimate interests (for analytics and service improvement). Thailand's Personal Data Protection Act (PDPA) applies to our data processing activities.

4. Data Retention

We retain contact and booking data for up to three years after your last interaction with Cendric. Website analytics data is retained for up to 14 months. You may request deletion at any time (see Section 7).

5. Data Sharing

We do not sell your personal data. We may share data with the following categories of service providers:

• Email delivery services (for session confirmations and newsletters).
• Website hosting and analytics providers (e.g. Google Analytics — subject to your cookie consent).
• Payment processors, if applicable for online bookings.

All providers are instructed to handle data only as directed by Cendric and are bound by appropriate data processing agreements.

6. Cookies

We use cookies on our website. You can manage your cookie preferences at any time via our Cookie Policy page. We will not place non-essential cookies without your consent.

7. Your Rights

Under the Thailand PDPA and applicable international standards, you have the right to:

• Access the personal data we hold about you.
• Rectify inaccurate or incomplete data.
• Delete your data ("right to be forgotten"), subject to legal retention obligations.
• Restrict processing in certain circumstances.
• Data portability where technically feasible.
• Object to processing based on legitimate interests or for direct marketing.
• Withdraw consent at any time for consent-based processing.

To exercise any of these rights, email us at [email protected]. We will respond within 30 days.

8. Data Protection Measures

• Data is stored on servers with encryption at rest and in transit (TLS/SSL).
• Access to personal data is restricted to authorised Cendric staff on a need-to-know basis.
• Our data processing practices are reviewed annually.
• In the event of a data breach that poses a risk to your rights, we will notify you and, where required, the relevant supervisory authority within 72 hours.

9. External Links

Our website may include links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their own policies.

10. Children

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from persons under 18.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of the page. Continued use of our services after changes constitutes acceptance of the revised policy.

12. Contact for Data Enquiries

Cendric
73 Chang Klan Road, Chang Khlan, Chiang Mai 50100, Thailand
Phone: +66 53 281 645
Email: [email protected]